I come from DTC beauty and work with some of the fastest growing beauty brands every single day. IT’S MY PASSION. MY ENTIRE PERSONALITY.
On the subject of beauty, Jones Road Beauty (Bobbi Brown's makeup brand) was in need of a chargeback management solution to handle their chargebacks in a hands-off manner.
The task was consuming too much time and energy from the CX team. AS A FORMER CUSTOMER SERVICE AGENT, I KNOW THIS PAIN ALL TOO WELL. Multiple it by the sheer volume of orders (and therefore chargebacks that Jones Road faces… and it gets scary quickly).
After receiving some recommendations from colleagues, they decided to give Chargeflow a try (I use Chargeflow for my brands, too - so I truly agree with this recco).
3 months later…
💄: Jones Road saw a 32.6% increase in chargeback win-rate
💄: Jones Road experienced a 97% increase in win-rate for chargeback fraud cases
It's safe to say that Chargeflow is a no-brainer (I’m saying it), especially if your brand is on Shopify. IT’S FREE TO USE AS YOU ONLY PAY A % ONCE THEY WIN THE CHARGEBACK AND RECOVER THE LOST REVENUE.
Be like me, Jones Road, Olipop, Magic Mind, and 5,000+ brands who use Chargeflow to win chargebacks on autopilot.