READ TIME: 2 MINUTES. Did you know that my 1st job (post dropping out of law school lol) was as an ecommerce customer support person? I crushed over 100 tickets a day, was judged on my response times, and lived and died by my 5 star reviews. It was the single best foundation for my career in ecommerce, and I learned to be a REALLY fast typer lol.
7 North Star influencer brands that are going to the moon:
* This isn't a list of brands with great tactics that are just finding their footing. This is a list of BIG DADDY BIG REVENUE influencer brands that I ALWAYS WATCH (and okay, sometimes shop AS PER MY RESEARCH).
Today’s TOOL OF THE WEEK is near and dear to my heart. Did you know that my 1st job (post dropping out of law school lol) was as an ecommerce customer support person? I crushed over 100 tickets a day, was judged on my response times, and lived and died by my 5 star reviews. It was the single best foundation for my career in ecommerce, and I learned to be a REALLY fast typer lol.
Something I learned in my time as a support person: the best way to turn 1st time buyers into lifelong fans is through an AMAZING (out of this world) customer experience. I tried SO HARD on every single ticket. And, as we know – CX doesn’t stop at checkout. That’s where it begins!
So, what’s one former ecommerce customer support person going to do now that she’s agency side? She’s going to recommend that every single brand she touches puts CX at the forefront. That’s why I recommend and use PartnerHero for my brands. My big, big important brands that are Going-to-Market at scale. I know that bespoke CX is the only way. I know from experience that PartnerHero is THE outsourcing company to be trusted. It’s the outsourcing partner for brands that give a shit about quality. It’s the outsourcing company for you.
Skin Pharm. Fun fact: I've convinced my husband to let us go to Dallas TODAY specifically to go to a Skin Pharm's clinic in person (will travel for botox). I begged. I pleaded. I broke him down! 💉
ANOTHER FUN FACT: Founded by a Nurse Practitioner and family run. This is the type of business I love to shop. If you don't have their CLAY MASK on subscription you're doing it wrong.
WEBSITE OF THE WEEK:
Heyday Canning Co. This about us page is a great example of an animation that makes things make MORE SENSE. We can't pull tricks for no reason. We pull tricks because they make something clear, better. HOW FUN IS THIS????