01 November 2022 |
S3 Ep6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart
By The Wolf
Brian Scudamore is the CEO behind O2E, the banner company for heavyweight brands like 1-800-GOT-JUNK? and Shack Shine.
Not bad for a boy who didn’t graduate high school.
Now he’s the founder of a customer service empire worth hundreds of millions and loving every moment of it.
The Wolf and Brian get into Brian’s secret sauce, AKA the beer and barbecue test, why watching people grow brings him such joy, and his books aimed at helping potential franchise owners buy and scale a business.
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