02 February 2021 |
Andrew Carnegie’s Cautionary Leadership Lesson
By Ben Bradbury
Andrew Carnegie was one of the world’s wealthiest men… with a severe problem in employee wellbeing. If he was around today, his workforce may well have revolted! Today one business leader, Amazon’s Jeff Bezos, is dangerously close to following in his footsteps. What does the King of customer experience have to learn from Carnegie’s leadership? And can he avoid making the same mistakes?