Your best self is not your stressed self. 

I spent the majority of my professional life managing and leading teams in a call center. Anyone else have call center experience?   It can be a stressful place They are expensive, so leaders at all levels have constant pressure to keep call times down and sales up. Plus, customers don’t call because they are…

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Turn Feedback into Your Management Brand’s Strength

After three weeks of requests, I finally caved in and bought a case of Prime for my kids. That first day, their faces lit up, and they proudly announced to each other, “We have Prime!” We all gave each other high fives. They brought Prime to school to share with friends. They told their teammates…

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Your Lack of Self-Awareness is Expensive

Self-Awareness – noun: conscious knowledge of one’s own character, feelings, motives, and desires. Michael Scott was America’s funniest oblivious boss. And for those who never watched The Office, he was the usually well intentioned boss, often rude, and extra inappropriate boss America loved to laugh at. Part of what made him so funny was how…

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Why you need to make Growth your brand

This is the week I finally get to write about Growth Mindset. Reading Carol Dweck’s book Mindset gave me a vocabulary for a theme I’ve always understood but didn’t know how to communicate.  For anyone out of the loop:  Growth Mindset means believing that people can get better at things with practice and hard work,…

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Stop trying to be the leader who led you

Last week, we talked about how your leadership brand is your billboard. Your brand is what people know about you before you walk into a room, and if your brand is a painted canvas, your leadership style is HOW you bring the art to life. The problem is most leaders only know how to lead…

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Your Brand is Your Billboard

Let’s think about crafting your leadership brand statement. A strong leadership brand is both a mirror reflecting your core values and a GPS, guiding your decisions and helping others understand how to best support your growth. It’s your chance to tell the world what you bring to the table and why you do what you…

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