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It must happen at every organization.
Someone, somewhere, says the words, “thought leadership,” and looks in your direction. As the content lead, the implication is that you––or if you’re lucky, your team––will create a “thought leadership” piece of content on whatever the topic is at hand. A knot immediately begins to grow in your stomach. “Thought leadership” could mean anything. It’s…
Read Morewhat if it’s the rep?
There are few things which suck worse than having a rep on your team who lacks self awareness. These are the reps who: In short, the unaware reps are typically the ones who create more messes than you care to clean up. But what is a manager to do when they have a rep like…
Read MoreContent design matters more than content quality. Full stop.
Content design seems to matter more than ever, and it’s always really mattered. But UX is a big piece now of what differentiates great content from mediocre content. I wrote about this a lot when I first started this newsletter, and I’ll be the first to admit that I’ve lost my way a bit on…
Read MoreTipping in Fintech is Complete Bullshit
Bulls Fighting (1786) painting by George Stubbs. 3 FINTECH NEWS STORIES #1: Tipping in Fintech is Complete Bullshit What happened? Earned wage access (EWA) is the focus of a new bill in Congress: The U.S. House Financial Services Committee (HSFC) advanced “Earned Wage Access Consumer Protection Act,” a bill that aims to provide a regulatory…
Read MoreThe CFPB’s Vision for the Data Economy
Let’s start with a couple of recent news stories. The first is the story of a man named Romeo Chicco. At the end of last year, Mr. Chicco attempted, unsuccessfully, to get auto insurance from seven different providers. When he finally succeeded on the eighth attempt, he ended up paying nearly double the price that…
Read MoreCareer Crossroads
✍🏽 How, as HR, do you know when it’s the right time to quit? Context: I’m generally frustrated with my organization and the leadership, but I can’t figure out if I can work through the frustration to solve organizational problems, or if it’s just time to leave. Looking for guidance on how others have navigated…
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