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Yesterday's event with Tomás Campos from Spinwheel was fascinating. Thank you for joining us!

You can catch the recording here.

The hour was packed with insights, but here are a few of my favorite moments:

• 65% of U.S. consumers have abandoned a loan or credit card application because it asked for too much. But that stat isn’t an argument for zero friction.
• Transactional friction vs. relationship friction. One tells customers your system is broken. The other tells them whose interests you're actually serving (irrelevant cross-sell offers, I'm looking at you).
• Adding friction at the front door isn't the only way to protect a lending portfolio. Tomás makes the case for controlling where the money goes instead.
• Why some banks still require loan payoffs by paper check, and why that friction costs them more than it saves.
• When AI agents handle your financial tasks in the background, the friction you'll actually want is a quick "are you sure?" from your bank.

Whether you joined us live or watched the recording, I hope this conversation leaves you with a few fresh perspectives (or at least a more interesting set of questions than you started with).

Thanks again to Tomás for bringing the goods, and to Spinwheel for making it happen.

If today got you thinking, be sure to check out upcoming Fintech Takes events.

Until next time,

Alex

Workweek Media Inc. 
1023 Springdale Road, STE 9E
Austin, TX 78721

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