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If you caught yesterday's event Fast Rails, Frozen Books, thanks for joining us!

I could have talked to Rouzbeh Rotabi and John Withrow for another hour, and I suspect a few of you could have too. They were remarkably candid about the commercial trends and money-adjacent problems that CFOs have today, and KeyBank’s journey to strengthen its role as an operating partner for its clients. Thank you to both of them for joining, and to Qolo for making it happen.

Catch the replay here if you missed it or want to revisit.

Five moments that stood out to me:

• Banks are missing the money-adjacent opportunity: Banks already offer commercial clients loans and payments. But what about all client needs when it comes to prepayment, postpayment, visibility and reconciliation?
• The Jenga problem: Legacy infrastructure is so entangled that changing one thing risks tipping the whole stack. That's why the gaps exist and why they keep growing.
• KeyBank Spills the Tea: Attrition data is more persuasive than revenue projections. What does it cost you when clients leave?
• That poor executive assistant! We couldn’t stop talking about the EA managing purchasing for 25 developments on a single AmEx card who deserves a better solution.
• The leaky bucket is already real. Doing nothing isn't a neutral position. It's a decision to let someone else keep building.

A big thank you to Qolo for sponsoring. The research that informed today's conversation is worth a read, you can grab the impact report here.

— Kiah

PS: I'm hoping to do more events soon! Stay tuned.

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Austin, TX 78721

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