I named my newsletter Leader’s Lens because leadership is a perspective, not a position. 🕶 Leader’s look at the world around them and believe they can make a difference. They are the people who take time to look at the things in their control and dedicate themselves to making the world a better place. Leader’s…

I once managed a retail store.  Things were going great. Our numbers were way up. People were happy.  About a month in, while I was hanging out with my family on the weekend, I got a phone call from an assistant manager. He had a ton of experience, was great with people, and I could…

70% of people report struggling with self-confidence issues at some point in their lives. For leaders, that number might be even higher. The more you challenge yourself to get out of your comfort zone, the more likely you are to be put in a situation where you start to wonder if you are capable of…

I get asked this question a lot, and the truth is 70% of change initiatives fail. The good news is being able to effectively create change on your team is an easy way to stand out from the crowd as a leader people want to work for and with. Because change is really hard for…

I was stuck on the side of the road with a flat tire. My truck’s rim bent out of shape.  It was cold outside. It was raining. I didn’t have a jacket.  I should have paid attention.  The dash on my Tundra even has a little light to alert me when there’s a problem.  But…

I spent the majority of my professional life managing and leading teams in a call center. Anyone else have call center experience?   It can be a stressful place They are expensive, so leaders at all levels have constant pressure to keep call times down and sales up. Plus, customers don’t call because they are…